Current Openings
Position:
Complaint Officer
Qualification:
Minimum Bachelor’s Degree
Department:
Customer Services Division
Job Experience:
Minimum 1 years’ experience of handling banking complaints
Location:
Karachi
Age Bracket:
Maximum 32 years
Job Requirements:
- To handle complaint cases independently and conduct prompt and detailed investigations.
- Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
- Analyze resolutions and ensure proper closure of all resolved complaints.
- Ability to promote, develop and implement service improvement activities.
- Should have analytical approach to review and suggest process improvements.
Skills:
Strong knowledge of banking products, operations, CGHM and TATs.
Proficiency in spoken and written English.
Excellent interpersonal and communication skills.
Position:
Service Quality Officer
Qualification:
Minimum Bachelor’s Degree
Department:
Customer Services Division
Job Experience:
Minimum 1 year’s banking experience
Location:
Karachi, Hyderabad, Quetta, Multan, Gujranwala, Lahore Islamabad, Peshawar and Mardan
Age Bracket:
Maximum 32 years
Job Requirements:
- Service Monitoring
- To conduct service monitoring by visiting various assigned bank segments/ Branches.
- Ability to prepare call reports and share the findings of the monitoring with the concerned unit/segment during the visit.
- Analytics & Process Improvement
- Aptitude to perform gap analysis and identify root causes.
- To ensure the smooth functioning of process improvement initiatives within the designated segment/unit
Qualifications Experience:
- 5 to 10 years previous experience in a Bank or technology organization.
- A graduate degree or equivalent in computer science.
- Experience of working in an environment where work has to be delivered rapidly to specific time-scales.
- Proven ability to rapidly and effectively understand and translate stakeholder requests in product and business requirements.
- Proven ability to understand and apply industry knowledge, market awareness and strategic business goals to product strategy and planning.
- Good understanding of the technologies relevant to Digital Front End and FinTech.
- Extensive proven experience of software delivery in an agile development environment.
- Experience managing Portal Base Web/Mobile/Tablet banking for Retail and Corporate customers, preferably OBDX and any of the shelf product.
As a Digital Front End Product Owner you will:
- Manage and develop the digital product set.
- Oversee the complete product process, from yearly roadmap to signing off user stories.
- Prepare accurate and detailed requirement specifications documents, user interface guides and prepare functional specification documents.
- Communicate and continuously improve our product development process across the product and technology organization using Agile, Waterfall and other leading product management methodologies.
- Identify new and innovative product solutions to current and future customer needs.
- Working with support and development teams to fix bugs, reduce errors and enhance functionality.
- Creation of Operational Design including Target Operating Model and Business Impact.
- Conduct Unit / Functional Acceptance Test, where required.
- Develop complex digital solutions for multiple customer segments with a range of customer adoption methods.
Skillset:
- Strong knowledge of data structures and algorithms.
- Hands on experience in Java , springboot, java scripts.
- Strong and clear concepts of OOP, SDLC, PM & Database key concepts.
- SQL/PLSQL including Joins (DB2/Oracle/MySQL/SQL Server).
- Knowhow of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
- Willingness and aptitude for learning new skills.
Education:
IT Graduates.
Job Experience:
Experience in IT industry,Fresh-1 year experience/Internship with 3.2 GPA or above, Experience of IT Banking related project would be a Plus.
Skillset:
- 2 to 5 years experience in the related field.
- Java J2SE, J2EE, Java development in a Cloud Kubernetes environment, Web Services, Spring, MVC.
- Experience with Data Ingestion, microservices based Data transformation, Software.
- Application Architecture knowledge.
- SQL/PLSQL, Databases(DB2/Oracle/MySQL/SQL Server).
- Experience with of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
- Develop, update, deploy and manage Docker containers.
- Frontend Java script Angular, React or Vue.
Education:
IT Graduates.
Job Experience:
Experience in IT industry, Experience of IT Banking related project would be a Plus.
Skillset:
- 5 to 10 years experience in the related field.
- Java J2SE, J2EE, Expertise in Spring suite of Projects with hands-on development.
- Experience in the following: Spring MVC experience (Spring Core, Spring Boot, Spring Cloud, Spring Data, Spring Data Flow, Spring Web Flow, and Spring Batch), Web Services.
- Java development in a Cloud environment using technology components and programming including but not limited to Kafka, MySQL, DB2 database, Containerization, Jenkins, CI/CD and Java.
- Experience building large scale Data Ingestion, microservices based Data transformation, metadata driven development, data integration in/out disparate systems, metadata/lineage pipeline, data quality/profiling and audit balance control.
- Experience with Data Ingestion, microservices based Data transformation, Software Application Architecture knowledge.
- SQL/PLSQL, Databases(DB2/Oracle/MySQL/SQL Server).
- Experience with of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
- Develop, update, deploy and manage Docker containers.
- Frontend Java script Angular, React or Vue.
Education:
IT Graduates.
Job Experience:
Experience in IT industry, Experience of IT Banking related project would be a Plus.
Skillset:
- 10+ years experience in the related field.
- Java J2SE, J2EE, Expertise in Spring suite of Projects with hands-on development experience in the following: Spring MVC experience (Spring Core, Spring Boot, Spring Cloud, Spring Data, Spring Data Flow, Spring Web Flow, and Spring Batch), Web Services.
- Java development in a Cloud environment using technology components and programming including but not limited to Kafka, MySQL, DB2 database, Containerization, Jenkins, CI/CD and Java.
- Experience building large scale Data Ingestion, microservices based Data transformation, metadata driven development, data integration in/out disparate systems, metadata/lineage pipeline, data quality/profiling and audit balance control.
- Understanding and experience with multiple SDLC especially Test-Driven Development.
- Experience with Data Ingestion, microservices based Data transformation, Software Application Architecture knowledge.
- SQL/PLSQL, Databases(DB2/Oracle/MySQL/SQL Server).
- Frontend Java script Angular, React or Vue.
- Experience with of GIT, JIRA, and modern IDE’s (Eclipse/IntelliJ).
- Develop, update, deploy and manage Docker containers.
- Hands on experience with code repositories like SVN/Got and Build Pipelines like Jenkins/Hudson.
- Advanced knowledge and experience in Cloud/SAAS integrations. Develop, update, deploy and manage Docker containers with experience in Kubernetes eco-system.
- Experience working with Selenium or another front-end testing framework.
- Experience in managing multiple development and testing teams while providing technical and managerial leadership.
- Experience in providing estimations, progress tracking and task assignment status.
Education:
IT Graduates.
Job Experience:
Experience in IT industry, Experience of IT Banking related project would be a Plus.
Skills:
.net
Rest Services/SOAP Web services, (JAVA 8 and above/PLSQL/DB/NodeJS) .
PHP
mySQL, ORM, PHP, Laravel frame work, CMS, JavaScript, JQuery, AJAX, NodeJS.
Experience:
Minimum 3 years of relevant experience in related field.
Qualification:
Bachelors / Masters in Computer Science Preferably in Software Development or extensive experience in Software / application Development in financial technologies.
Responsibilities:
- Collaborate with product, design, and marketing/Product teams.
- Develop and deploy applications.
- Code and test programming for software and mobile apps.
- Fix bugs in existing code.
- Execute code builds to test and production environments.
Applications Deadline:
5th February 2024
Skills:
OBDX, Cordova, Swift (iOS), Objective C (iOS), Java (android).
Experience:
Minimum 3 years of relevant experience in related field.
Qualification:
Bachelors (CS) or Masters (CS/ Information Systems) from a reputable University.
Responsibilities:
- Design and develop advanced features for the Android platform.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Develop unit-testing code for robustness, including edge cases, usability, and general reliability.
- Fix bugs and improve application performance.
- Continuously discover, evaluate, prototype, as well as implement new and innovative technologies.
- Maintain a strong emphasis on user experience for mobile app.
- Participate in regular design and code reviews.
Skills:
HTML5/CSS3/SASS & Knockout JS, Bootstrap, JavaScript, JQuery, Angular / iOS.
Experience:
Minimum 3 years of relevant experience in related field.
Qualification:
Bachelors / Masters in Computer Science Preferably in Software Development or extensive experience in Software / application Development in financial technologies.
Responsibilities:
- Collaborate with product, design, and marketing/Product teams.
- Create efficient, reusable code to execute strategic user experiences.
- This role excels as a strong developer, collaborator, customer advocate, and continuous learner.
- As a key member of the Digital Experience & Design team, focus must be on creating delightful experiences that match user/customer needs with business goals, while reinforcing the Bank's brand.
- UX Developers will work closely with a team of designers, developers, and content strategists, as well as technology partners.
Skills:
JavaScript / JQuery / Bootstrap / Angular / HTML5 / CSS3 / SASS / Knockout JS / Node.js / React.js / Native.
Experience:
Minimum 5 years of relevant experience in related field.
Qualification:
Bachelors / Masters in Computer Science Preferably in Software Development or extensive experience in Software / application Development in financial technologies.
Responsibilities:
- Collaborate with product, design, and marketing/Product teams.
- Develop and deploy applications.
- Code and test programming for software and mobile apps.
- Fix bugs in existing code.
- Execute code builds to test and production environments.
Training Duration:
4 Month Comprehensive Training Program
Training Location:
Training & Management Development Division, Karachi & Lahore
What we offer:
Officer Grade 2, attractive remuneration & growth opportunities
Eligibility Criteria:
- Minimum 1st Division in Matriculation & Intermediate
- Minimum CGPA of 2.5 or 1st Division in Bachelors Degree from a HEC recognized University
- Master Degree Candidates (in process / completed) may also apply
- Experience: Fresh Graduates
- Maximum Age: 25 Years
Application Deadline:
To be announced soon
Position:
Management Trainee Officer Program (MTO)
Eligibility Criteria:
- Maximum age up-to 25 years
- Minimum 1st Division in Matriculation & Intermediate
- Minimum CGPA of 3.0 and above in Bachelor’s / Master’s degree
- Master’s Degree / 04 years Bachelor’s Degree
Perks & Benefits as per Banks’s policy:
- Health Insurance
- Life Insurance
- Provident and Gratuity Fund
- Ex-Gratia
- Staff Financing Facility (House, Personal & Motorcycle Loan)
Applications Deadline:
5th February 2024
Qualification:
Minimum Bachelor's Degree
Department:
Customer Services Division
Job Experience:
Minimum 1 year banking experience
Location:
Karachi, Hyderabad, Nawabshah, Larkana, Gawadar, Quetta, Multan, Gujranwala, Faisalabad, Lahore, Islamabad, Peshawar, Mardan
Age Bracket:
Maximum 32 years
Job Responsibilities:
- Attend and greet customers.
- Ensure that "Branch Health Checklist (as per SQ Checklist) is completed by physically checking all areas.
- Report any service issues encountered to the SQ as well as to the respective Branch Manager.
- Guide customers to relevant desk for desired service.
- Ensure all relevant instruments i.e., deposit slips/brochures and other marketing material is available.
- Provide complete information of products/services to customers.
- Resolve customer's queries and complaints of routine nature.
- Register customer complaints in Complaint Management System (CCMS) and maintain an MIS.
- Monitor Service Standards & Branch Ambience and send report on weekly basis.
- Educate / introduce customers on use of Net-Banking ( AL Habib Mobile Application), Call Center and other digital channels.
- Check Complaint box along with BM/OM and ensure they are registered in the system.
Skills:
Confident individual, excellent customer service, interpersonal communication skills.
Application Deadline:
20th May 2024