Our AL Habib Netbanking / AL Habib MOBILE is easy to use. All you need is a personal computer, a laptop, or a mobile phone that is connected to the Internet and get started!

The information you provide is kept strictly confidential. And the latest electronic encryption technology ensures the secure transfer of information over the Internet.

Because account security is important to us, we have built safety measures into AL Habib Netbanking / AL Habib MOBILE which reflect the importance of this issue.

Youll be allowed to change your own password, and all information sent and received is encrypted.

You must enter OTP which is received only on your registered Mobile number or email address upon logging into AL Habib Netbanking / AL Habib MOBILE.

User may register their device as a trusted device to ensure a secure and safe login. Your password is confidential and should never be shared with anyone.

We recommend that you change your password frequently. Your password is your 'key' to AL Habib NetBanking / AL Habib MOBILE, so it's important that you take precautions to keep it confidential. Under the Conditions of Use, you are obligated to protect your password. To change your password, use the 'Change Password link from your side bar menu.

As long as you log out properly and maintain appropriate personal security procedures, your AL Habib NetBanking / AL Habib MOBILE can be just as secure on a shared computer as a personal computer.

If you believe your AL Habib Netbanking / AL Habib MOBILE information has been compromised or you notice a transaction you did not initiate, you must contact your concerned branch, where your account is maintained or call (+92 21) 111-014-014.

If you transfer funds to your Bank AL Habib accounts, which allow access via the ATM, you will be able to withdraw any available funds immediately.

No. To arrange an International Telegraphic Transfer, please contact your concerned branch, where your account is maintained

You should Contact your concerned branch, where your account is maintained during banking hours or call anytime (24 hours a day, 7 days a week) at (+92 21) 111-014–014 for assistance and support. We look forward to serving you.

No, you cannot have multiple AL Habib Netbanking / AL Habib MOBILE IDs. Same Credentials are used on both web and mobile platforms.

OTP is “One Time Password” which is used to authenticate your transaction(s) and login.

You can block your AL Habib Netbanking / AL Habib MOBILE account by contacting our 24/7 Call Center at (+92 21) 111-014-014. After your successful verification on phone, our PBO will temporarily block your AL Habib NetBanking / AL Habib MOBILE account.

In order to perform different financial transactions, payee / beneficiary can be added in “Manage Payee & Billers” section. Once the payee / beneficiary is added you do not need to provide all the details every time transaction is initiated with the same payee / beneficiary, and no additional OTP is required. While for addition of each payee/beneficiary, an OTP will be required which is delivered to your registered email address and mobile number.

To delete a payee/beneficiary, go to the “Manage Payee & Billers” tab, select the payee you want to delete and click ‘delete payee’.

You can perform funds transfer within Bank AL Habib or to any other 1Link member Bank in Pakistan through this option without adding a payee/beneficiary.

All funds transfer transactions performed through AL Habib Netbanking / AL Habib MOBILE are available under “Funds Transfer History” tab in “Payments & Transfers” section.

Funds are transferred instantly. However, if there is any delay, please contact our 24/7 Call Center at (+92 21) 111-014-014 or write to us at info@bankalhabib.com for assistance

You can use “Multiple Transfers” tab in “Payments & Transfers” section for multiple transfers to your added payee's/ beneficiaries.

Yes, you can use the option “Upcoming Payments” for Standing Instructions and/or Pay Later. These features have been introduced in AL Habib Netbanking / AL Habib MOBILE for your convenience.

You can use “Multiple Bill Payments” tab in “Payments & Transfers” section for multiple payments against your registered billers

You can stop payment of your cheque(s) by selecting “Stop Cheque” option. Cheque(s) can be stopped through Cheque Number and/or Range (From – To).

You can check your cheque(s) status by selecting “Cheque Inquiry” option. Cheque(s) inquiry can be performed through Cheque Number, Range (From – To) and/or Cheque Status.

You can initiate a request by selecting “With Holding Tax/Balance Certificate” option in certificates section. Requested certificate will be sent to you at your registered email address within 30 minutes.

You can link your other account(s) by contacting our 24/7 Call Center at (+92 21) 111-014-014

Please contact our 24/7 Call Center at (+92 21) 111-014-014 for assistance.

You can pay bills for the following Billers:

Following are the per transaction limits for Mobile Top Ups Postpaid:

Following are the per transaction limits for Mobile Top Ups Prepaid:

Please use the latest version of following Internet Browsers for seamless Netbanking experience.

• Google Chrome
• Firefox
• Apple Safari
• Internet Explorer

Device Binding is a technology that extracts unique properties from the customer`s device to mark it as a Registered Device. It also notifies the customer of access to AL Habib Netbanking / AL Habib MOBILE from an Untrusted Device.

Additionally, if a customer marks a Device as a Trusted Device on OTP screen, then the OTP is not required by customer upon logging-in from their Registered Devices in future.

• Device Binding strengthens the security control and protects from real time fraud.
• Customers may bind more than one device and maximum of three devices as their Trusted Device.
• When Customer logs in from an Untrusted Device, Alert messages notifies that someone has logged in from an untrusted device.
• Auto Read OTP feature is made available to customers, that reads OTP as received through SMS on Android Mobile devices.

Customers are recommended to clear Browser cache every fortnightly when using AL Habib Netbanking / AL Habib MOBILE.

You have to visit your BAHL relationship branch and submit Record Updation Form to update your email address and/or mobile number. Your email address and/or mobile number will be updated within 3 working days.

Immediately contact our 24/7 Call Centre at (+92 21) 111-014-014 to temporarily block your AL Habib Netbanking / AL Habib MOBILE Account.

For unblocking of AL Habib Netbanking / AL Habib MOBILE account, you are required to contact our 24/7 Call Center at (+92 21) 111-014-014 from your registered number. After your successful verification on phone, our PBO (Phone Banking Officer) will un-block your AL Habib Netbanking / AL Habib MOBILE account.

All Bank AL Habib active CASA account holders maintaining following types of accounts with valid CNIC/Passport can use this service.

• Individual
• Sole proprietor
• Joint Account (Either or Survivor)

In case you have forgotten your password, you can also contact our 24/7 Call Center at (+92 21) 111-014-014 to receive system generated password on registered email address. Your password is confidential and should never be shared with anyone.

You cannot change your User ID; however, you may change your password through the 'Change Password' option.

You can view your Account Statement for last 6 months Using View Statement Option. However, you can also request for Account Statement for last 3 years through Request Statement Option, which is then sent to you on your registered email address.

At present AL Habib Netbanking / AL Habib MOBILE is FREE. However; Bank reserves the right to apply charges anytime through its Schedule of Charges.