بینک الحبیب صارفین کے ساتھ منصفانہ سلوک کے لیے پرعزم ہے اور ہماری "صارفین کے ساتھ منصفانہ سلوک" (FTC) پالیسی درج ذیل اصولوں کی بنیاد پر ہے:

• Customers are dealt with utmost fairness and courtesy
• Senior Citizens and Differently Abled persons are offered priority services at all our branches
• The Products and Services are designed to meet banking needs of our customer base
• Complete and correct Products and Services information is provided to enable existing and potential customers to make informed choices
• Products and Services are fairly and competitively priced as per the market rates
• Grievances of customers are resolved through a transparent and efficient complaint resolution mechanism in a timely manner
• Customer's personal & financial information is kept secured to prevent data theft or any activity related to fraud.